Unsure who to contact? You'll find information here on who to contact for common queries. Key contacts for common queries Your School or College will usually be your first point of contact for queries. Here is a list of some common queries and who to approach. Query Contact Contract issues Local School or College HR contact* Pay issues For payroll specific queries, you can contact HR Helpline or alternatively the Finance Helpline for support on 0131 651 5151 or by emailing Finance.Helpline@ed.ac.uk Pensions Contact Pensions re any enquiries re your pension scheme or if you have regarding Pension deductions from salary. Pensions Contacts Equipment procurement Local School or College IT contact* Staff card procurement Contact the IS Helpline Building access Local School or College Estates contact* Keys (building or office as required) Local School or College Estates contact* *For any issues that require you to contact a local contact, please speak to your line manager or refer to your School's local information. You can also find contact details for key staff in each School on their own site. How to contact central services You may be advised by your local School or College contact to contact a central team regarding your query. Information Services (IS) Contact IS via phone, an online form or email. There is also some self-help information available. Central HR (e.g. specialist services such as HR Helpline, HR Operations and HR Systems) If you have any questions at all to do with our HR processes or the People and Money system, please search My Knowledge (login required), People and Money’s inbuilt bank of guidance first. If you can’t solve the problem, please contact the HR Helpline by raising a Service Request in People and Money or email HRHelpline@ed.ac.uk Central Finance For payroll specific queries, you can contact HR Helpline or alternatively the Finance Helpline for support on 0131 651 5151 or by emailing Finance.Helpline@ed.ac.uk General feedback As new joiners, you will be surveyed at the end of week 1, end of your first few months and end of 12 months. Further details on the surveys and how we'll use your anonymous data can be found in our surveys privacy notice. However we'd love to hear your experiences at any time. Please do share your feedback with us. We're listening. Email us at CAHSS.Feedback@ed.ac.uk This article was published on 2024-08-28
